Returns and Exchanges

What is your return policy?

At Burlap Basement, we want you to Love your purchase! If by unfortunate circumstance your product is defective, please contact us so that we can assist you in getting a replacement. If you are not satisfied with your purchase, you can return the products to us for a full refund. Please email us (info@burlapbasement.com ) with your order number for a return authorization number within 14 days. Returns must be received 14 days from the day the return authorization was issued. Once we authorize your return, your payment will be refunded, less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized returns in their original packaging. We reserve the right to reject any returns and exchanges that do not meet these conditions.
 
How do I change or cancel my order?

You may change or cancel your order as long as the order has not been processed and shipped by contacting us at info@burlapbasement.com 

What if my package has been damaged during shipment?

Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim.

What if my package is refused or undelivered?

Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/ or pay additional shipping costs to re-ship the order.