Accounts and Payments

How do I create an account?
Click the "Register" link at the top right side of our site. Fill out the form and hit “Create”.   Once you have successfully completed the account registration process you will receive an email confirmation.

 How do I obtain my forgotten password?
Not to worry, we can send a new password to your email inbox.  Simply click “Login” at the top right side of our site, then click “? Forgotten Password” under Returning Customers.

 How do I edit my account information?
Simply click “Login” at the top right side of our site and it will bring up your account page to edit.

What are my payment options?
Burlap Basement accepts Visa, Mastercard, American Express and Discover credit card payments. 

What is Burlap Basements’ pricing & discount policy?
Burlap Basements' prices are extremely competitive with those of other retailers in the industry. Each month or so, we also send out discount coupons and promotional offers to members on our mailing list. We also offer complimentary shipping within the United States for all orders over $100.

What is the currency for all prices?
All prices listed on our website are quoted in US Dollars.
Will I receive an email confirmation of my order?
You will receive an email notification immediately following your order. In addition, you will be notified upon shipment. If you have created an account with us, you will be able to track the progress of your order.